FAQ

Prices are based on the season in which your holiday takes place. Should your holiday be spread over more than one season, a pro-rata pricing applies.  Some villas are only available for two week durations during July and August.

Security Deposits

You will normally be asked to lodge a security deposit of £250 approx. If you have booked a villa or an apartment. The deposit is payable by cheque or credit card to our London office prior to your departure and is refundable after your holiday. Please ask if you require specific details otherwise the exact amount will be advised to you when you pay your balance.
Most of our apartments and villas are run by private owners known personally to us. Consequently we do ask you to leave your apartment in a clean and tidy state when you depart.

Cancellation

Any client cancelling a booking must do so in writing (by recorded delivery post) but the following charges apply, the weeks in question being calculated from the date of receipt of the written cancellation in our office:

Over 12 weeks prior to departure: Loss of deposit

12 to 6 weeks prior to departure: 50% of holiday cost

6 to 4 weeks prior to departure: 75% of holiday cost

Less than 4 weeks prior to departure: 100% of holiday cost.

In the rare event of a cancellation by French Affair of a client's booking all monies paid will be refunded immediately and in full whereupon the liability of French Affair ceases. Should a client wish to change his accommodation for any reason French Affair reserve the right to treat such a change as a cancellation and levy the appropriate cancellation charges. It lies within French Affairs' sole discretion to make any refund greater than would result from the application of these conditions, or to forego any claim against a client for any balance due at the time of cancellation. Should a client not pay the balance due by the specified time French Affair reserves the right to cancel the booking and levy the appropriate cancellation charges.

Cleaning

Your villa or apartment is cleaned between rentals and is prepared for your arrival . You should expect however to spend a short time with the owner or keyholder prior to your departure, so that the state of the accommodation and its contents can be checked. Although the accommodation is prepared after your departure for the next clients, you are expected to have tidied it and left it in good order.

Durations

Holidays are based on 1 or 2 week durations. Your villa or apartment is normally available for your use from 3:00pm on the day of your arrival until 10:00am on the day of your departure.

Insurance

Your holiday price does not include personal holiday insurance cover; it is important that you do purchase this at the same time as you book your holiday, or that you already have a valid annual insurance cover. In particular you should be aware that, whilst you are renting one of our properties, you are responsible for it and may be held liable for any damage either to the property or it's contents. You should therefore ensure whatever insurance cover you organise that it does provide protection against liability from accidental damage to the property; normally this is shown under the personal liability cover of the policy.

Welcome Packs

In most of our self-catering units of villas we are pleased to be able to supply you with a welcome food pack on request. This contains such essentials as bread, eggs, coffee, milk, sugar, wine, cheese, ham, and fruit. Should you wish, this welcome pack can be placed in your apartment awaiting your arrival. A charge of £30 per apartment or villa will be made.

Please indicate on your booking form if you require this service.

Hotels – some hotels have special children’s prices based on sharing a room with 2 adults; please ask for details. Single room rates vary substantially from hotel to hotel; please ask for details. Where single room supplements are shown this includes only the additional room costs and does not include other additional costs such as car hire, taxis etc. which may also need to be added.